Store Policies


We ship via USPS mail and USPS international, within 2 business days of cleared payment. We are happy to work with you on any shipping needs so let us know if you would like expedited shipping or insurance to be added.   Please allow up to one wk. for within the US and up to 4 weeks for international orders (sometimes items can be caught in customs)

Refunds & Exchanges

We understand when ordering online that sometimes products may not always reflect actual perceptions.  We try to work with you and always want our customers to be happy when ordering from Urban Princess.  Once an order is received please contact us immediately and return within 7 days for a refund.  After 7 days we will be happy to exchange or store credit.  Shipping costs are covered by customer when returning an item.  Please notify us before returning any products and we will do our best to correct and issues.