If in stock, all orders will generally ship within 5-7 days of receiving the order. Most items ship within 24 hours. Our store is located in Philadelphia, PA. Please be aware that we DO NOT ship internationally or to AK or HI. If you place an order to be shipped outside the continental US, unfortunately, we will have to cancel the order and refund your money.

In the event that an item is not in stock, you will be refunded the full amount for that item. The remainder of your order (if any) will be shipped and the shipping costs will be appropriately adjusted. Shipping starts at $8.50 and increases based on weight and distance. All shipping is done through USPS Priority Mail and includes tracking and $50 of insurance. If you need more insurance, or need expedited shipping please contact us directly after placing your order.

If you need to contact us about your order, the best form of communication is FB messenger, email at urbanprincessboutique@gmail.com or phone the store during business hours at 267-909-8317. We will respond to all concerns during business hours which are 12-5 Mon-Sat.

Thank you for shopping with Urban Princess Boutique! We genuinely appreciate and value every customer and every order!